TITI presents this research report “Trainees satisfaction towards training services: a parallel mixed methods approach”. This study is the first of its kind to undertake the perception of TITI trainees regarding training services provided by TITI. This report also provides information on TITI Trainees experience on TITI training and trainees behavior. This report is useful as an analytical tool for institutional reform. This report can also be a valuable source of information for researchers and for those working in areas of training and development, technical and vocational education and training (TVET) sector.

This study was conducted to gain an in-depth understanding on satisfaction of trainees towards training services of TITI. The three main research questions are:

1. How was TITI training perceived by the trainees in TEVT sectors?
2. What are the level of satisfaction among trainees in TITI? and
3. Are there any differences in trainees satisfaction based on demographic characteristics?

Kathmandu, Bhaktapur and Lalitpur districts of Kathmandu valley were selected for this study. Eight key participants voluntarily participated in this study whereas 343 respondents were surveyed using five points likert scale. The sample size was taken from among 2416 training graduates from TITI inside the Kathmandu valley who had taken TITI’s training from 15th July 2012 to 3rd April 2015 by following the formula of Yamane. The study was field based, as the study attempts to explore trainee’s satisfaction in respect to TITI training, it is therefore explorative in nature. Moreover, it is descriptive and analytical since this study tries to describe and explore the phenomenon under study from several dimension. To explore the underlying truth in trainees satisfaction, “mixed method” design was used as a procedure for collecting, analysis and mixing of both quantitative and qualitative data.

Although the research aims to find out the satisfaction level of the trainees, it is also important to understand the factors that contribute to trainee’s satisfaction. As trainees of TITI comes from different cultural background, their expectation and perception of satisfaction may differ. For this reason, the level of satisfaction among trainees based on demographic characters was also surveyed. The finding of this research can be served as a guideline to develop the quality based on seven dimensions including non-academic aspect, academic aspects, design, delivery, and assessment, group size, reputation, access and program issues.

However the study doesn’t represent the entire population of the trainees who took training from TITI throughout Nepal and abroad. Also the research was conducted among training graduates within the Kathmandu Valley, so the study may not be generalized for other parts of Nepal.